The contract language is German.The following translation is only for the better understanding of the German version, which is legally effective.
In the event that the products to be returned to tickSAFE GmbH are not returnable in whole or in part or are returned in a condition worse than the condition at the time of delivery, the customer shall be responsible to make compensation for any respective loss of value suffered. You are only obligated to compensate for the deprecation or wear of a good, if it is ascribable to its usage beyond an examination of properties and functions. The “examination of properties and functions” is herby understood as the testing and trying out of a particular good, as possible and common in a retail store.
The vendor has to bear the costs of return. Obligations of reimbursement must be fulfilled within 30 days. This period begins for you upon providing the notice of cancellation or making the return shipment, and begins for us upon reception thereof.